Returns & Refunds
Easy returns within 30 days. Choose the right process based on where you purchased your device.
Direct Website
Purchased from stovyn.com
Sign in to your account
Use the account you created during purchase
Request return
Go to Orders · Select device · Request Return
Get automatic label
We'll email a prepaid USPS return label within 24 hours
Drop in any USPS mailbox
Package your device and drop in any USPS mailbox or hand to your letter carrier — no Post Office trip required
Refund processed
Refund issued automatically after USPS drop-off scan
Third-Party Retailers
Best Buy, DigiKey, Amazon, etc.
You have two options:
Option 1: Return to Retailer
Follow the retailer's return policy and process. Each retailer has their own return window and procedures.
- Fastest option for in-store returns
- Use retailer's return policy
Option 2: Direct Refund
Apply for refund directly from our website:
- 1. Create account on stovyn.com
- 2. Submit return request with proof of purchase
- 3. Get prepaid USPS return label by email
- 4. Drop in any USPS mailbox
- 5. Refund processed after drop-off
- Same 30-day window
- Prepaid return shipping
Return Policy Details
Eligible for Return
- • Returns within 30 days of delivery
- • Device in original packaging
- • All accessories included
- • No physical damage or water exposure
- • Product not defaced or modified
Not Eligible
- • Returns after 30 days
- • Missing accessories or packaging
- • Physical damage or water exposure
- • Unauthorized repairs or modifications
- • Items marked as final sale
Refund Timeline
Day 1: Drop in USPS mailbox
Refund process begins automatically when you drop off the package
Days 2-5: Package in transit
USPS ships device back to our Portland mailbox
Day 1 (after drop-off): Refund issued
Full refund processed to original payment method within 5-7 business days of USPS drop-off scan
Note: Your refund is initiated as soon as USPS scans the package at drop-off. You don't need to wait for it to arrive at our Portland mailbox. Bank processing may take 3-5 business days after that.
Common Questions
Do I need to pay for return shipping?
No, all US returns include a prepaid USPS return label at no cost to you. Outside the US, returns are processed through the marketplace where you bought the device (Amazon, Walmart, etc.) per their return policy.
What if I don't have the original packaging?
You can use any sturdy box. Just ensure the device is well-protected during shipping.
Can I exchange instead of return?
Yes! Select "Exchange" when submitting your return request. We'll ship the replacement as soon as USPS scans the original at drop-off.
What if my device is defective?
Defective devices are covered under warranty. Visit our Warranty page or contact support for faster service.
Where do I find my order details?
Sign in to your account and go to Dashboard · Orders. All your purchase information is there.
Can I return if I registered the device?
Yes, device registration does not affect returns. You can still return within the 30-day window.
Your statutory rights by region
The 30-day return window above is our voluntary policy. In every country we sell, your local consumer-protection law may give you additional non-waivable rights that apply on top of (and prevail over) our policy.
United States
Your state may provide additional rights (for example, California's Song-Beverly Consumer Warranty Act, the Magnuson-Moss Warranty Act for express warranties). Refunds for online purchases will be issued to the original payment method within 14 days of receipt of the returned device.
Canada
Provincial consumer protection legislation (such as Ontario's Consumer Protection Act, 2002, Quebec's Consumer Protection Act, and equivalents elsewhere) may give you cancellation, refund, or repair rights. Quebec residents have a 7-day cancellation right for distance contracts. Where provincial law gives you stronger rights, those rights apply.
Mexico
The Federal Consumer Protection Law (Ley Federal de Protección al Consumidor) gives you a 5 business-day cancellation right for online purchases regardless of reason, and PROFECO oversight for any disputes. Returns under this right are at no cost to you. Goods must be returned in substantially the same condition.
India
The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 require us to honor returns of defective, deficient, or wrongly delivered goods, and to publish clear refund timelines. The Stovyn return window above is in addition to these statutory rights.
European Union (where shipped)
Under the Consumer Rights Directive 2011/83/EU, you have a 14-day right of withdrawal from distance contracts without giving any reason, beginning the day after delivery. The right does not apply to sealed goods unsealed after delivery if hygiene-related, but does apply to the Stovyn device.
Important: Where any provision of this Returns policy conflicts with your local mandatory consumer-protection law, the local law controls. Nothing in this policy waives or limits your statutory rights.
Need help with your return?
Our support team is here to assist you with any questions.
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