Warranty & Replacement
90-day no-questions-asked replacement. If something's wrong, we'll make it right.
90-Day No-Questions-Asked Replacement
If your device fails under normal use within 90 days, you can request a replacement from the manufacturer.
No restocking fees. No hassle.
What You'll Need
• Order ID or proof of purchase (Amazon/Best Buy/DigiKey/Shop)
• Device ID/serial number (found on device or in app)
• Short description of issue
What's Covered
• Manufacturing defects
• Device not powering on
• Hardware faults affecting normal operation
• Battery issues
• Connectivity problems
What's Not Covered
• Intentional damage
• Improper installation that violates safety guidance
• Unauthorized modifications
• Normal wear and tear after warranty period
How To Start A Replacement Request
- 1. Visit our Contact page and select "Replacement" from the support form
- 2. Provide your order details and device information
- 3. Describe the issue you're experiencing
- 4. Our team will review and process your request within 24-48 hours
- 5. Receive prepaid return label or replacement instructions
How to send your device back
All warranty returns are handled by prepaid label — you don't need a fixed mailing address. Submit a replacement request and we'll email you the label and instructions for your region within 1 business day.
Replacement requests
Email support@augeastechnologies.com with your order number and device serial.
We pay return shipping for warranty claims worldwide. For non-warranty returns within the 30-day window, see the Returns policy.
Statutory warranty rights by region
The 90-day replacement guarantee above is our voluntary express warranty. In every country we sell, your local consumer-protection law grants additional non-waivable warranty rights that apply on top of (and prevail over) our policy. Nothing in this Warranty waives or limits those statutory rights.
United States — Magnuson-Moss + state law
This is a "limited warranty" under the federal Magnuson-Moss Warranty Act. Your state may also imply warranties of merchantability and fitness for a particular purpose; some states (e.g., California, Massachusetts, New York) prohibit limiting the duration of implied warranties below the duration of the express warranty. Where state law conflicts with the limitation above, state law controls. The Magnuson-Moss "Federal Minimum Standards" do not apply to limited warranties.
Canada — provincial Sale of Goods Acts
Each province's Sale of Goods Act implies conditions of merchantable quality, fitness for purpose, and correspondence with description that cannot be excluded by contract. Quebec's Consumer Protection Act adds a "legal warranty of quality" that the device must function for a reasonable time given its price and use. Our 90-day replacement does not displace these statutory rights.
Mexico — LFPC and PROFECO oversight
The Federal Consumer Protection Law requires manufacturers to honor a warranty of at least 60 days for products with hidden defects. PROFECO has authority to enforce these rights and can adjudicate disputes. We will provide a Spanish-language warranty card with the device for the Mexican market.
India — Consumer Protection Act, 2019
The CPA 2019 gives you the right to seek replacement, repair, or refund for defective goods through District, State, or National Consumer Disputes Redressal Commissions, plus mediation under the rules. The 90-day replacement above is in addition to these statutory remedies.
European Union (where shipped)
Under Directive (EU) 2019/771 on consumer goods, you have a minimum 2-year legal guarantee of conformity from the seller. The seller must repair or replace non-conforming goods at no charge. The Stovyn 90-day express warranty is in addition to this 2-year statutory guarantee.
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