Frequently Asked Questions

Stovyn helps detect risky heat patterns and sends alerts. It's designed to support safer kitchens while protecting privacy.

You'll use the app for setup and settings. After that, the device runs continuously and can still send alerts.

iOS and Android. Minimum iOS 14.0 and Android 8.0 or later.

App · Add Device · Bluetooth pairing · Wi-Fi connection · Verify Online.

Backsplash with adhesive or range hood with magnetic mount (metal surfaces). Aim down toward burners.

No. Stovyn uses adhesive mounting for backsplashes or magnetic mounting for metal range hoods.

A safety-related event detected by the system (example: escalating heat trend that may require attention).

Yes. You can acknowledge/clear incidents. Clearing may require adding a short note (especially for property managers).

No. In an emergency call 911. Stovyn can show emergency guidance and help notify trusted contacts.

Yes — both Standard and Pro support hand-wave dismiss. When the alert fires, wave near the stove and the reminder dismisses without you touching your phone. Standard works best-effort within about 18 inches (thermal motion); if a wave doesn't register, the "I'm here" tap on your phone always works as the backup. Pro works from across the kitchen (camera + thermal). Both run on-device — no video uploaded.

Stovyn needs your home Wi-Fi to push notifications to your phone and send SMS to trusted contacts. If the router or internet drops, the device speaker still beeps locally — but remote alerts pause until connectivity returns. The device runs on its own battery, so a brief power outage doesn't disable it; if the router loses power too, plan accordingly. Always keep certified smoke and CO alarms in your kitchen as your primary safety devices.

It's the customer's affirmative confirmation that they're physically present and aware. When the critical-heat alert fires, you have a configurable response window (30-120s) to either tap "I'm here" on your phone OR wave at the stove (if hand-wave is enabled). Either action cancels the SMS escalation to your trusted contacts. If neither happens, contacts get notified.

No. We do not sell consumer data.

No. The web dashboard shows incidents, fire/safety trends, and device health only.

No. The camera is for on-device detection models, not streaming.

Yes. Pro includes a Camera Privacy Off option.

Yes. Export logs as CSV/JSON and incident summaries as PDF.

Some features may require subscription (like extended history/exports). Your first year may be free for early customers.

90-day no-questions-asked manufacturer replacement.